Answer every call with an inbound call center

Was ist ein Inbound-Call-Center?

An inbound call center is a contact center companies. And they’re used to take large volumes of phone calls from customers who are seeking technical support like—answers to questions, issue resolution, and any other customer service issues. The calls are answered by customer service agents, unlike outbound call centers which mainly focus on making calls. It's a necessity for every industry of every size. Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.

Give personalized phone support

Talk helps customer support teams provide inbound call center services for seamless support across every channel. If you’re looking for an inbound call center solution, Talk lends a hand by helping support teams resolve issues faster, measure and improve phone support operations, and deliver the best customer support experiences.

Empower your agents to act quickly

Customers always come first, and your agents need to focus on providing the best customer experience. Talk helps agents help customers quicker without having to search for information or switch between multiple systems. With features like automatic ticket creation and customer profiles, agents can save time and be more productive.

Level up your phone support operations

Stay on top of everything with Talk. You can track calls with tickets, monitor queue volumes and agent performance with real-time reporting, and understand how your phone support fits into your multichannel operations with centralized reporting.

Step in the right direction

Zendesk Talk ist eine Call-Center-Software, die produktiveren Telefonsupport mit einem persönlichen Touch ermöglicht. Talk ist in das Ticketsystem von Zendesk Support eingebettet und bietet Anrufverfolgung, flexible IVR- und Weiterleitungssysteme sowie leistungsstarke Statistiken und Analysen – alles im Rahmen eines Multichannel-Supportkontexts. Als einzige native Telefonsupportlösung für Zendesk zeichnet sich Talk durch nahtlose Workflow- und Reporting-Integration aus, damit Agenten Probleme schneller lösen können und Manager volle Transparenz über alle Betriebsabläufe haben. Talk ist cloudbasiert und einfach einzurichten. Ihr Team kann die Call-Center-Funktionen schon in wenigen Minuten nutzen, ohne die IT-Abteilung belästigen, weitere Techniker einstellen oder neue Anbieter managen zu müssen.

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Before you disconnect

Providing support over the phone is a skill all on it’s own. Learn how increase productivity and happiness at inbound call centers through some of our blog posts and resource articles.

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