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URL Opener
Add URL Link buttons to the ticket window.
About this app
Add up to two URL Link buttons to the ticket window to increase the efficiency in ticket solving and other workflows.
Allows using placeholders to add ticket info and other customer info as URL variables, and may be utilized as access points to other systems or database.
Features
URL link buttons will be displayed on the left side of the ticket window, and open in new windows by clicking them.
Displayed text on the buttons can be edited in the app setting.
Setting for the first button is required, and the second button will be omitted if no setting is entered.
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This app does not collect any data entered by users.
Data entered by users is stored within Zendesk.
Such data is stored and used only within Zendesk and is never stored outside of Zendesk.
Furthermore, no data is shared with any third parties.
The data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.
Additionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.
If you have any questions or concerns regarding data privacy or security, please reach out via the email address below.
zendesk_support@eclect.co.jp
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eclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.
Installation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.
Details zur App
Installationsanweisungen
Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.
From Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.
Setting:
Enter title of this app.
Enter text to be displayed on the first button.
Enter URL for the first button. You may add variables.
Enter the setting for the second button in the same manner as needed. If nothing is entered, second button will be omitted.
Set role and group restrictions. (Optional)
Once installed, the app will be available on the sidebar.
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