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AI Chatbot Assistant by IntegrateCloud
AI assistant for agents. Train on URLs for instant answers with sources.
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IntegratedcloudAbout this app
Zendesk Chatbot by IntegrateCloud adds an AI assistant directly in the ticket sidebar. Train the bot on your website or documentation URLs, then ask questions and get instant answers with source links—helping agents resolve tickets faster.
Key Features:* Train Bot: Add website URLs. The crawler follows links up to your chosen depth. Training runs in the background; stop, resume, or cancel jobs anytime.* Chat Bot: Ask questions in natural language. The bot answers using your specific content and provides source links for verification.* Custom Backend: Configure your own backend URL in app settings to connect to your preferred AI/embedding service.
Data Disclosure:This app processes data by crawling the URLs provided by the administrator. Text content from these URLs is sent to the user-configured backend URL for embedding and indexing. During chat interactions, agent queries are sent to the configured backend to retrieve relevant answers. No data is stored by IntegrateCloud; all information resides within your specified infrastructure and Zendesk environment.
Details zur App
Installationsanweisungen
Click Install. In the ticket sidebar, open the app and enter your Chatbot backend URL in app settings. Use 'Train Bot' to add website URLs and index your data, then use 'Chat Bot' to ask questions. Ensure your backend is running on an HTTPS-enabled server and is reachable from Zendesk.
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