Forwarder
Forward all comments and get external teams involved in conversation via e-mail
7 reviews
Installationen
66
Kompatibel mit
Support
Entwickler:in
OAPPS LLC
There are situations when you won't give contractors or external teams direct access to your Zendesk. With the Forwarder app, you can send an entire conversation, including private comments, to any external e-mail. Even more, they can reply to this e-mail, and it will be posted back into the originating ticket as a private comment.
Forwarding conversation is easy. Choose a recipient's e-mail address and press Forward all comments.
Watch demo here
Find out more details and videos on our website
You can try Forwarder for 14 days for free.
Features
Forward ticket comments in a few clicks
Receive replies back to the ticket
Attachment support for outgoing e-mails and replies
Improved address book
Send e-mail from your domain
Compress large attachments
Support
Please contact us if you have any issues. You can report bugs and request new features in our Help Center
Installationsanweisungen
Install Forwarder to collaborate with teams who have no Zendesk account.
Get an API token. Go to the Admin Center -> Apps & Integrations | Zendesk API -> Add new token. Save it.
Install the Forwarder app. You have to enter your credit card details; we'll charge it only after the trial.
Enter an existing Zendesk agent's e-mail. The app will use this agent's account to post comments back into tickets, so you may choose to create a new "Forwarder" agent.
Enter the API token you have just saved.
(Optional) Enter a domain name (e.g., team.yourdomain.com) only if you want to set up sending from your domain.
Press Save
You can find updated installation guidelines in our Help Center. Please e-mail us if you have any issues.
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