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DanDomain Classic by Proventic

All the important information about your customers in one place.

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_NB: This app only works with DanDomain Webshop Classic. It does not work with the new DanDomain Webshop! _

View DanDomain Classic orders without leaving the ticket

With The DanDomain Classic app your agents will have a clear overview of the customers info and all past and current orders including order lines and total amounts. By providing your agents with the right tools you give them the opportunity to take action on the gathered insights. The unified workspace makes it easy for your agents to provide efficient and contextual customer support.

  • Automatically shows all customer orders based on their email

  • Easy access to all relevant customer information

  • Clear overview of each customer

  • Contextual and rich conversations

  • Improved response time

Requirements

DanDomain Webshop Classic. Not the new DanDomain Webshop! Please read the "How to install" instructions about how to connect your webshop with the app.

Any questions or feedback?

Please feel free to contact us on support@proventic.dk. You can make feature requests on our community pages. Any feedback is greatly appreciated.

Proventic is not affiliated with DanDomain.

Installationsanweisungen

This app only works with DanDomain Webshop Classic._

How to install

To set up the integration you need administrator permissions in Zendesk Support and an API key from your DanDomain Classic Webshop. Before you install this app you need to create an API key in your Webshop.

  1. Follow the steps and screenshots described here: webshop-help.dandomain.dk/integration-via-apiNow you are ready to install this app!

  2. Click Free trial / Buy to install this app.

  3. Enter the API key and the URL of your Webshop.

  4. Decide whether or not to limit access for this app for specific roles and groups.

  5. Finally click on the Install button and enjoy the benefits of having easy access to your customer information in Zendesk.

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