Ticket Merge

Merge tickets efficiently with a streamlined merging experience

Preview image of app

Ticket Merge App Demo

Merge tickets quickly without having to switch screens. Select duplicates from the sidebar and click on "Merge". That's it!


  • Automatically flag potential duplicates from the same requester
  • Quickly merge tickets without having to switch screens
  • Restrict to tickets within the agent's groups
  • Show only tickets with a matching brand
  • Enforce required fields for merging
  • Carry over comments along with their timestamps
  • Customize merge comments
  • Roll up tags and priority

Auto Merging

See Auto Merge App if you need to automatically merge tickets.

Try it for free

Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app from Zendesk.

Built by Playlist. Always free for sandbox accounts.

Last updated on April 13, 2023.

Details zur App

Kompatibel mit
Installationen insgesamt
Free 14-day trial, then $4.00 per agent, per month

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