Give teamleaders and supervisor the real-time insight they need of your call queue.

Overview of all the groups and more

Gives you the ability to see all the necessary information for your call queues. At glance you'll see:

• Total calls in queues
• Callbacks in queues
• Agents available and online
• Average wait time
• Longest wait time

There's also the possibility to view this information per group.

Drill-down to information per group

Need more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.

You'll be able to see these stats per agent:

• Status
• Total online time
• Average talk time
• Average wrap-up time
• Calls accepted
• Calls missed
• Calls declined

You'll be able to see these stats per number:

• Total calls in queue
• Callbacks in queue
• Average wait time
• Longest wait time

Ideal for organizations that need more insight in their real-time Zendesk Talk Queue

Give teamleaders and supervisor the real-time insight they need of your call queue.

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