Shopify AI Agent by Adelante CX
Managed AI agent that edits Shopify orders and processes returns and refunds.
About this app
Connects to your Zendesk through OAuth, so there are no API keys to create or paste.
AI support that finishes the work
Adelante is the best ecommerce AI agent for Zendesk and the best Shopify and Zendesk integration for brands that want tickets resolved end to end. It works with WooCommerce and Magento stores too. Most ecommerce tickets need something done in the store: an order found, an address changed before it ships, a return started, a refund issued. Adelante builds, launches and runs an AI agent that does that work inside your Zendesk, on your policies. Everything else goes to your team with the full story attached.
What the agent does
Checks live Shopify orders, fulfillment and tracking
Changes addresses and edits orders before fulfillment
Starts returns and exchanges, and issues refunds within your limits
Recommends products and adds the right size to the cart
Answers by email, web chat, WhatsApp, SMS and Messenger, in your customers' language
Logs every action in Zendesk with the tags and fields your reports use
You set the rules
The agent only takes the actions you approve. You set its refund limits and the escalation rules for VIPs, fraud signals and policy exceptions. Your team gets every handoff with the order history and ticket context, and each answer they give becomes a new rule, so nobody answers the same question twice.
Done for you, live in 10 days
Days 1–3: we map your workflows and connect Shopify and Zendesk. Days 4–7: we train and test on your real tickets. Days 8–10: we launch and monitor. After launch we review conversations every week and tune the agent as your catalog and policies change. You write no code, and you're covered by a 30-day money-back guarantee.
Results
- Outlier Group: 80%+ of about 10,000 tickets a month resolved end to end by AI, and Trustpilot up from 3.5 to 4.2
- Modibodi: 70% of inquiries resolved without a representative
- Fold: 100% of initial responses handled by AI
Watch the 1-minute film: https://youtu.be/CBj309oA4Wo
Book a demo: https://www.getadelante.com/demo
About Adelante CX
Adelante CX is a Zendesk Premier Partner. We build and operate AI support agents for ecommerce brands that run their support on Zendesk, and we also make Thank You AI GPT and other Zendesk apps.
Your data
Adelante is SOC 2 Type II and GDPR compliant and runs on AWS. The agent reads the tickets it works on and the Shopify order, customer, product and fulfillment data those tickets need. It changes only what you approve in Shopify, and it updates tickets in Zendesk. We process customer messages and connected-tool data, then erase them once the request is complete, and we encrypt everything in transit with TLS 1.2+. For EU residency, a DPA or our subprocessor list, see https://www.getadelante.com/security
Details zur App
Installationsanweisungen
Before you start: a Zendesk admin login and admin access to your Shopify store.
- Click Install and choose the Zendesk account.
- Open Shopify AI Agent from the Zendesk navigation bar and enter your details.
- Connect Zendesk and Connect Sunshine Conversations, approving each on Zendesk's OAuth screen. You don't create or paste any API keys.
- Create your account, then connect Shopify, so the agent can read orders, fulfillment, inventory and customers and make the updates you approve.
- Set the rules: tone, approved actions, refund limits and escalation rules. Import your macros as Q&As and edit them as needed.
- Map Zendesk: business hours, subject mapping and any required ticket fields.
- Test on a sample ticket, then book your launch call: https://www.getadelante.com/demo
We take it from there with the 10-Day Launch: map and connect (days 1–3), train and test on your real tickets (days 4–7), launch and monitor (days 8–10).
Questions: help@getadelante.com
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