Shopify AI Agent by Adelante CX
AI agent that takes real actions in Shopify: refunds, exchanges and order edits.
About this app
This App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See About Sunshine Conversations.
80% of tickets don't need a human. They need actions.
Most e-commerce tickets repeat: WISMO, returns, exchanges, address changes, sizing. Website-scraping bots guess from FAQ text and create extra work. Your customers need the thing done: the refund issued, the address updated, the exchange started.
Meet the Shopify AI Agent
Trained on your policies, macros, and ticket history, fully connected to Shopify and your stack. It checks live orders, updates addresses before fulfillment, starts returns and exchanges, checks inventory, recommends products, contacts vendors, and resolves 80%+ of tickets end to end. When judgment is needed, it hands off to your team with the full story attached.
Verified results
Outlier Group resolves 80%+ of tickets end to end and their Trustpilot rating climbed from 3.5 to 4.0.
Modibodi closes ~70% of inquiries with no rep involved.
First response in seconds, 24/7, in any language your customers use.
You stay in control
- Approved actions only: refund limits, policy rules, escalation gates for VIPs, fraud signals, and exceptions.
- Draft-only mode for sensitive flows: the agent prepares, a human approves.
- Full Zendesk logging with correct fields, tags, and a complete audit trail.
- Weekly QA loop: we review real conversations and tune the agent as your catalog and policies change.
Done for you, live in 10 days
We build, train, test against your real ticket paths, and operate it after launch. No setup fees, no DIY prompt projects, and a 30-day money-back guarantee.
Demo:
Trusted by ecommerce teams
Built by Adelante CX, Zendesk Partner, running support for ecommerce teams since 2018.
Key capabilities
- Shopify-native: Orders, Inventory, Customers, real actions (edits, returns, refunds).
- Multi-system: billing, shipping carriers, warehousing, Klaviyo, vendor workflows.
- Omnichannel: email, chat, SMS, WhatsApp, Messenger.
- Multilingual, brand-aligned tone, trained like a human rep on your SOPs.
- Smart handoffs with customer context, checked details, and suggested next step.
- Product-aware recommendations that turn support into sales.
Security
Enterprise-grade design from day one. SOC 2 Type II and GDPR compliant.
Get your agent or book a demo: https://www.getadelante.com/quiz
Details zur App
Installationsanweisungen
Installation
Install the Shopify AI Agent from the Zendesk Marketplace and open it from the nav bar.
Create your account and finish the quick setup.
Configure
Assistant: Enable the agent and set tone, rules, and escalation.
Q&A: Import Macros as Q&As; edit or add items as needed.
Zendesk: Set business hours, subject mapping, and any required fields.
Shopify: Connect your store so the agent can read orders, inventory, customers, and perform updates/refunds.
Activate
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