Knots Export Tickets as PDF in a nutshell:

• Export and archive your Zendesk tickets fully automatically, preserving all important data and formatting in human-readable form.

• Search for and export specific tickets in bulk.

• Customize your ticket export, include attachments, tags, comments, and more.

• Export tickets to FTP, SFTP, or cloud storage.

• Name the exports flexibly, based on ticket ID, requester, or brand.

• Use the option to bulk-delete the exported tickets in Zendesk.

Export Tickets, lower storage costs

Easily manage your Zendesk tickets by exporting them to PDF, customized to your specific needs. Keep your ticket data organized and easily accessible, and free up valuable storage space with the option to bulk delete exported/archived tickets.

With Export Tickets to PDF, you can streamline your ticket management process by choosing exactly what data you want to keep, including

• Attachments and tags

• Public and private comments

• Side conversations and their attachments

• User and ticket field names

Maintain compliance, improve data accessibility, and optimize your storage with this powerful tool.

How does the automatic ticket export work?

Event-based triggers

Set conditions to automatically export tickets, such as:

• All resolved tickets

• Tickets older than two years

When these conditions are met, your tickets are converted to PDFs and sent to your designated storage, organized by your chosen naming convention.

Batch export via search

Search for and export specific tickets in bulk. For example:

• "Export all tickets solved between October 15 and 20."

• "Export tickets from a specific team or group."

Advanced users can leverage Zendesk’s search tools for more detailed searches.

Bulk delete option

After exporting, you can easily delete archived tickets in bulk to free up storage space.

More than just tidying up!

1. Reduce costs

• Reduce hardware and IT costs while freeing agents from manual ticket archiving.

• Quickly set up in as little as two minutes without disrupting your workflow.

• Simple and fair pricing for cost-effective ticket management.

2. Improve collaboration

• Streamline storage and provide customized access to relevant ticket data for customers and partners.

• Ensure that data retention meets strict security and compliance standards.

• Share PDF ticket records with stakeholders without granting full system access.

3. Improve customer satisfaction

• Improve data recovery response times and personalize customer interactions.

• Leverage historical data for insight and improved service quality.

The Knots Benefits

Our customers love how our Zendesk apps make their workdays easier!

• 14-day free trial: No risk, try before you buy.
• Out-of-the-box functionality: Easy to set up and intuitive to use.
• Fair pricing: We got the right package for everyone.
• Outstanding support: Free setup assistance from our consultants, if needed. Visit us or book a call!

Explore More from Knots

Enhance your Zendesk workflow with our suite of apps. Combine Export Tickets as PDF with the OCR Reader for seamless image-to-text conversion, or use AI Ticket Autofill to speed up response times. Discover the full range of our powerful tools at knots.io and start transforming your workday today!