Zendesk Events Terms & Conditions
Last updated: July 2025
Welcome—we’re glad you’re joining us at this Zendesk Event. To help ensure a positive and productive experience for all, please review and follow the Terms & Conditions below. These terms apply to both in-person and digital events unless otherwise specified.
Event Registration.
Event registration is available on a first-come, first-served basis and may close before the posted deadline. Zendesk may update the Event agenda or program at its discretion.
Unless otherwise agreed, you are responsible for your own travel, lodging, and meal expenses. You attend at your own risk and if your behavior violates these Terms, Zendesk Events Standards of Conduct, or disrupts the event in any way (whether in-person or digital), Zendesk may deny or revoke your access without a refund.
By registering, you confirm
The information you provide is accurate;
You have obtained any necessary authorizations to attend and participate;
Your attendance and participation does not infringe on any third-party rights.
If you are unsure about your eligibility, we recommend consulting your legal or compliance department prior to registering.
Cancellation Policy.
If applicable, you may cancel your registration up to 30 days before the Event for a full refund, minus a 10% cancellation fee.
If you cancel within 30 days of the Event, refunds will not be available. However, you may request to transfer your registration to another person or defer it to a future Zendesk Event, subject to our approval.
Refunds will be issued to the original payment method. You are responsible for cancelling any travel and lodging arrangements.
Zendesk reserves the right to refuse or revoke registration. If we cancel your registration and issue a refund, we are not liable for any incidental costs, including travel or lodging expenses for in-person events.
Registration Transfers.
If applicable, you may transfer your registration to another individual at no cost up to the day before the Event. To initiate a transfer, email us at the email address provided on the event registration page. For in-person events, you are responsible for transferring your travel and lodging arrangements directly.
Follow all event health and safety guidelines.
Promptly report any safety concerns or incidents to event staff.
Use technology responsibly to protect digital security.
Zendesk employees will comply with the Physical and Electronic Security Policies and Life Safety Policies.
Event Credentials & Entry.
For in-person events, Zendesk may inspect personal belongings upon entry. Please bring a government-issued photo ID. You must collect and wear your official event badge at all times. Failure to do so may result in denied entry without refund.
For digital events, access will be provided via the email address used during registration or through a secure platform. You are responsible for maintaining the confidentiality of any access credentials (e.g., links, passwords) and for all activities that occur under your account. Sharing your digital event access with unauthorized individuals is prohibited and may result in the revocation of your access without refund.
On-Demand Access.
If applicable, as a registered attendee, you’ll receive access to recorded content available after the event. This access is limited to the individual and email address used during registration.
Age Restrictions & Responsible Conduct.
Attendees must be at least 18 years old. For in-person events, individuals 21 and over may consume alcohol, and valid id may be required. Please drink responsibly and smoke only in designated areas.
For both in-person and digital events, attendees are expected to behave responsibly and respectfully. Disruptive or offensive behavior, including but not limited to harassment, hate speech, or sharing inappropriate content, will not be tolerated and may result in immediate removal from the event without refund.
Content & Media.
Zendesk may record sessions that include proprietary content protected by intellectual property laws. You may not reproduce or distribute this content except for personal use.
You may share short clips (up to one minute) on social media if you:
Follow these Terms;
Do not misrepresent, monetize, or violate any applicable laws;
Cease sharing content if Zendesk requests it.
By attending, you grant Zendesk and its affiliates a worldwide, royalty-free, irrevocable license to use your image, voice, and likeness in any recordings for business or educational purposes. This includes participation in online discussions, video conferencing, or other interactive elements of digital events where your image or voice may be captured. You waive any moral rights to this content to the extent allowed by law.
All speakers, sponsors, and participants are responsible for ensuring their content is lawful and non-infringing.
Compliance & Ethics.
By attending, you confirm that:
You and your payment institution are not subject to sanctions or prohibited party lists;
Your participation is for informational and educational purposes and does not aim to improperly influence decisions or collect competitive intelligence;
You do not create a conflict of interest by attending;
Your attendance complies with all applicable laws, including those governing public officials.
You will not attempt to disrupt the functionality of the event platform or services.
You are responsible for ensuring the security of your own devices and internet connection used to access the digital event.
Zendesk does not permit attendance by competitors intending to gather proprietary information.
Forward-Looking Statements.
Statements made about future plans or strategies reflect our current expectations, which may change due to unforeseen factors. Zendesk makes no guarantees and assumes no obligation to update these statements.
Taxes.
Registration fees do not include applicable taxes. Each participant is responsible for any related tax obligations. Zendesk will invoice for taxes if required by law.
Force Majeure.
Zendesk is not liable for delays or cancellations caused by events beyond our control, including natural disasters, pandemics, government actions, technical failures, internet outages, or other force majeure circumstances. We may reschedule or offer a virtual alternative as needed.
Limitation of Liability.
Zendesk’s total liability is limited to the registration fees you paid. We are not liable for indirect, incidental, or consequential damages—even if advised of their possibility.
This limitation applies to Zendesk and its officers, directors, employees, and agents, and is enforceable to the fullest extent allowed by law.
Governing Law.
These terms are governed by the laws of the State of California, without regard to conflict of laws principles. Any legal action related to the Event must be filed in the courts of San Francisco County, California.
Agreement to Terms.
By attending this Event, you agree to these T&Cs which Zendesk may update as needed. If you have questions, contact us at the email address provided on the event registration page.