Why you need Instagram Suite

Instagram Suite is designed to help businesses efficiently manage and enhance their Instagram presence.Integrating seamlessly with Zendesk, it enables users to handle multiple Instagram accounts, engage with customers through comments and direct messages, and utilize advanced helpdesk functionalities.This app aims to boost customer loyalty, increase sales, and improve client satisfaction, all while reducing support costs.Ideal for businesses looking to streamline their Instagram interactions and provide top-notch customer experiences.

With Instagram Suite, you can:

• Build loyalty among your customers, converting it into sales and profit growth.

• Enhance client satisfaction, creating the best customer experience on the market.

• Save up to $10,000 annually using Instagram Suite with your current Zendesk Support (for 20 agents).

Key features:

• Connect multiple Instagram accounts.

• Receive and Respond to Instagram Comments and Direct Messages

• Receive and Reply with Text, Images,Video, Files,GIF, Emoji

• Reply to post comments in a thread

• Receive Story Replies and Mentions

• Reply via Zendesk mobile app

• Official Instagram API

• 7-day reply window

• Unleash the full helpdesk power - use macros, triggers, SLAs and ticket assignments the same way you used to work with e-mails

• Moderate comments directly from our app.

NEW: Comments moderation from 07/2023

• Delete, hide, and take other actions with comments directly from our ticket sidebar application.

• No need to go to Instagram to perform these actions.

• Select multiple comments and perform bulk actions on them with one click.

• Filter comments by search and receive an internal ticket comment after every moderation action.

NEW: Send Private Replies to Instagram Comments

Engage more personally with your audience — you can now reply to post comments via Direct Message, right from the Zendesk ticket sidebar.A quick, convenient way to turn public interactions into private conversations.

New: Connect with Instagram Login — No Facebook Required!

You can now link your Instagram account directly, with or without a connected Facebook Business Page. Choose the login method that works best for you.

For annual payment options or if you do not have a credit card, contact us via our help center.We are looking for your feedback! Please rate the app bellow or visit our help center for support.