There are situations when you won't give contractors or external teams direct access to your Zendesk. With the Forwarder app, you can send an entire conversation, including private comments, to any external email. Even more, they can reply to this email, and it will be posted back into the originating ticket as a private comment.
Forwarding conversation is easy. Choose e-mail address and press Forward all comments.
You can try Forwarder 14 days for free.
Please contact us if you have any issues. You can report bugs and request new features in our [Help Center](https://support.on-tec.ru/hc/en-us/