This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly within Zendesk Sell. The user interface has been designed to ensure you have access to the right information at the right time, eliminating the need to switch back and forth between screens and allowing you to focus on what matters.
There are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly gain access to sales information within Zendesk Sell. Every subscription unlocks the following powerful functionality:
View the order history of the current customer
Search for customers to view their order history
Search for orders across the entire store
View order summary information, including increment IDs, created dates, totals and status
Sort and filter the list of orders
View detailed product line item information
View order shipments and tracking details
View payment information, including refunds and discounts
View customer contact details
View customer lifetime value
View order comments
Add comments to an order
Toggle an order’s on-hold status
Cancel an order
Subscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon:
Refund an order (fully or partially)
Re-order on behalf of customers
The team at Zenplates are passionate about building software that facilitates great customer experiences.
In addition to our range of custom apps for Zendesk Support and Sell, we make Zendesk Guide themes to take your Help Center to the next level. A better customer self-service experience will delight your customers and take pressure off your hard-working agents, ensuring that your hard won deals don't end up churning.
We take feedback and suggestions seriously, so if you would like to contribute to the app roadmap contact us with your suggestions!