This beautifully simple app gives you a comprehensive view of each BigCommerce customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.
Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your BigCommerce store.
The app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your BigCommerce store.
View all orders associated with the ticket requester
Search for other customers and orders within BigCommerce
Filter orders by ID or a search term
Sort orders by order number, created date or status
The order number, created date and status
All product line items in the order, including unit prices, quantities and subtotals
Product line item SKU and variation details
All shipping and shipment information, which includes shipping methods, costs, tracking information, comments and items in the shipments
Discounts that have been applied to the order
The note left by the customer when placing the order and staff notes, if present
Order payment history, discounts, payments from the customer and any refunds
Whether the customer was a guest when then placed the order
Customer details including name, email address and billing/shipping information
Customer metrics including age of the account, lifetime value and average order value
All notes associated with the order
Because common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers.
Create new customers
Edit the details of an existing customer
Search for and view the details of another customer
Change the status of an order
Refund an order (item based or order level, with override functionality)
Add customer or private notes to an order
Update customer details and billing information
Link customers and orders to tickets in Zendesk
Click through to customers, orders and products within BigCommerce
With much more on the way!
There's a lot that goes into providing a great customer experience and making sure your customers are happy after before and after they purchase from you is more important than ever. In addition to building beautiful apps for Zendesk, we provide highly customizable Zendesk help center themes so that your self-service channel is both engaging and useful for your customers.
If you have questions or thoughts about how to improve this app, please contact us as we value your feedback!