To get your API Key and Secret, sign up for a free account at tokbox.com, then create a project in your Account Dashboard. For help, go to support.tokbox.com

Follow this easy sign-up process to access all of the benefits of the free-tier, including process management, internal knowledge base, process analytics, and agent scripting:

• Install the "BrightReps Sidekick" app from the Zendesk app marketplace
• Open a ticket and Sidekick will launch on the right sidebar.
• Sign in with Zendesk. If you are the first user for your company you will be prompted to enter your Company Name and click Sign Up. You will automatically be assigned an Admin role.
• Additional team members can sign up within the app on Zendesk by signing in using their Zendesk credentials. They will be assigned an Employee role but Admin users can update their permissions from the Admin Portal by going to Manage Company > Manage Team.

To enable integrations, upgrade to the "Integrated" or "Enterprise" plan and visit the Integrations Lab to enter the required API credentials. Some of the available integrations and functions include:

• ShipStation (search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order)

• EasyPost (create shipping labels and search shipments)

• Arena Solutions (generate new Quality Process records)

• Shopify (create new orders)

• View status of Orders, Shipments, and Quality Processes when loading a ticket

• Create a PDF (with static and dynamic variables)

• And more...

Upgrade to the "Enterprise" plan to enable the following features

• Custom Integrations (integrate your tools with Sidekick, no code required)

• Real-Time Work Dashboard

For help getting started or a product walkthrough visit the BrightReps Resource Center or contact support@brightreps.com

Integrating SnapCall with Zendesk is easy !

1/ Install the SnapCall app on Zendesk 2/ Create a SnapCall account here in order to use our service on Zendesk (with “Talk - Partner Edition” licence). 3/ From the SnapCall backoffice you can : - Create as many call buttons as you want - Define your own business criteria - Customized your call buttons - Manage the agents receiving calls for a specific call button This video could help you

This App will be automatically installed and configured when installing the Slack for Zendesk Support app in Slack.

You must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the Understanding and installing the Slack for Zendesk Support integration

That's it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the Using the Slack for Zendesk Support integration article.

1. Install the Zendesk app within Sprinklr Marketplace (Login to Sprinklr -> Administration -> Market Place -> Install Zendesk App) Click here for more information

2. Create a Zendesk OAuth client

3. Register Sprinklr callback URL

4. Install the app in Zendesk.

• Sign in to Zendesk.
• After you've logged in, you should see the Agent dashboard (the URL is youraccount.zendesk.com/agent).
• Click the Manage icon ( ) in the sidebar, then select Apps > Browse. Scroll through the list of available Apps until you locate the BigCommerce app.
• Place your mouse cursor over the BigCommerce app then click Install.
• The app is now installed and will have added a new custom field to your Zendesk account. If you are using Ticket Forms, make sure field for BigCommerce order ID is added to any forms you want order details to be visible on.
• To complete installation, navigate to a ticket page and you should see the BigCommerce app installed in your apps tray.
• Click the Login button.
  • Note: This step must be completed by the BigCommerce Store Owner as you will need to install an App inside BigCommerce to complete the installation
• This should take you to the general BigCommerce login page. Enter your BigCommerce owner credentials into the “Existing User” section and click Login.
  
• Click Launch to complete installation of the app.
  
• Return to Zendesk, refresh the page and you should be all set!

Installation will need to be completed by an administrator of Zendesk. Once you have installed the application, you must have a Zendesk account and a Smartsheet account to provide for authorization purposes.

You will be prompted to authorize each application before getting started with your report.

Once you have authorized to the three services, you're good to go!

Sign up for a free trial: http://www.playvox.com/quality-assurance-zendesk , connect your Zendesk account and start seeing customer service quality improvements and higher agent engagement.

One-time installation requirements for each new agent PC:

1. Search for the Five9 Plus Adapter for Zendesk in the Zendesk Marketplace and install.
2. Once installed please choose the Five9 datacenter associated to your account (COM/EU). Your administrator should have this information.

Once the Five9 Plus Adapter is installed on the agent's PC:

1. Log into Zendesk.
2. Click on the phone app in the upper right corner of the screen.
3. If SSO is enabled, then NO login is required.
4. If SSO is not enabled, you will have to login with the following information:
   • Your Five9 agent username
   • Your Five9 agent password
   • Your station (obtain from Five9 admin)