This honor recognizes businesses committed to delivering exceptional service to joint customers.
Zendesk announced the winners of their annual Partner of Year Awards. These awards recognize both Technology Alliance and Go-To-Market (GTM) Partners that have demonstrated exceptional dedication to customer success, growth, and innovation.
The Zendesk Partner ecosystem plays a vital role in supporting Zendesk Resolution Platform customers in their journey- from identifying Zendesk as the right platform, to implementation, to interaction, to workflow creation, to managed services- and everything in between. These awards recognize the incredible work Partners have done to deliver best-in-class experiences that drive meaningful customer impact.
“At Zendesk, we celebrate the partners who turn AI potential into real-world excellence. Their commitment to innovation is the primary catalyst behind our leadership and the unparalleled value we deliver to the CX ecosystem,” said Carrie Francey, SVP Global Partner Sales.
During the selection process, Partners are assessed based on their achievements across multiple areas, including sales performance, installations, readiness, and service quality.
The 2026 Zendesk Partner of the Year Award winners are:
Best Sales Partner of the Year – Technology Alliances
Recognizing the partner who has demonstrated unparalleled excellence in driving revenue growth and market share.
- AWS
New Tech Alliances Partner of the Year
Recognizing the efforts of a partner onboarded within the calendar year and showed significant short term impact.
- HiBob
Best Collaborator Partner of the Year – Tech Alliances
Recognizing the partner that has consistently shown effective and efficient cross-functional collaboration between Zendesk teams internally that has resulted in tremendous customer success.
- SweetHawk
Customer Adoption Partner of the Year – Technology Alliances
Recognizing the partner with the largest percentage increase in customer installs year over year.
- Swifteq
“Power of 3” Partners of the Year
Celebrates the ‘Better Together’ spirit, honoring the powerful synergy between Zendesk, GTM and Tech Partners as they combine their unique strengths to solve complex customer challenges.
- Route 101 (GTM)
- SnapCall (Tech Alliance)
GTM Partner of the Year
Recognizing partners with the highest aggregate value of Partner Sourced Bookings by region.
- Envoy, North America
- BCR, Latin America
- Appamondo, EMEA
- eclect, APAC
GTM AI Champion of the Year
Recognizing the partner who has excelled in AI adoption, innovation, and transformative impact.
- BCR
New GTM Partner of the Year
Recognizing the partner who achieved the most explosive growth and strategic alignment within their first year in our ecosystem.
- The Knowledge Group, EMEA
GTM Biggest Voice (CCaaS) Partner of the Year
Honors the partner who has demonstrated market-leading expertise in integrating voice and CCaaS solutions to deliver a seamless omnichannel experience.
- Ventrica
GTM Global Service Partner Achievement Award
Recognizes excellence in managing complex, multi-region implementations and delivering a consistent gold standard of service to our enterprise customers worldwide.
- NTT Data Japan Corporation
“The remarkable growth and adoption of our ecosystem is a testament to the power of joint innovation on our platform and the value this is providing for our customers. Our partners are building capabilities that extend and integrate the Zendesk Resolution Platform, and we are shaping the future of service for our customers worldwide together, particularly as we move more from human to AI agent interactions,” said Tim Marsden, Vice President of Technology Alliances.
Learn more about the Zendesk Partner ecosystem here.