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Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service
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Press releases
11. März 2026
Zendesk baut Resolution-Plattform durch selbstlernende KI-Agenten aus geplanter Forethought-Übernahme weiter aus20. November 2025
CX Trends-Umfrage: Große Mehrheit erwartet KI-Transparenz und unmittelbare Lösungen im Kundenservice29. September 2025
Dank KI entwächst die IT dem Helpdesk14. August 2025
Globale Umfrage: Das Vertrauen zu persönlichen KI-Assistenten in Deutschland wächst im internationalen Vergleich langsam
