Zum Hauptinhalt springen

Neu

Google Gemini

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

Keine Bewertungen

Bewerten Sie uns!

Über diesen Connector

This integration allows Zendesk admins to connect the action builder to Google Gemini, enabling AI capabilities in automated workflows. By incorporating Gemini as an external action, organizations can analyze sentiment, extract keywords, summarize content, and send custom prompts to process ticket information. The integration maintains "a seamless experience across multiple platforms" while improving collaboration through automation. All external actions are attributed to the connecting user.

Actions

Die folgenden Aktionen sind verfügbar

Analyze sentiment
Extract keywords
Summarize text
Send prompt

Beispielrezepte

Ticket Categorization - Using Send prompt with template: "Analyze this ticket and categorize it into one of the following: Billing, Technical Issue, Feature Request, Bug Report, General Inquiry. Ticket: [description]"

Screenshots

Konnektordetails

Anforderungen

Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)API key for Google Gemini authentication

So verbinden Sie

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click Google GeminiClick ConnectAuthenticate using an API key

Bewerten Sie uns!

Teilen Sie Ihre Erfahrungen mit der Zendesk Community

Von uns erstellte Konnektoren

Airtable

by Zendesk

Connects Zendesk action flows to Airtable using personal access tokens, enabling automated management of Airtable records directly from Zendesk workflows.

Asana

by Zendesk

This connector allows Zendesk admins to integrate Asana's work management platform into automated workflows, enabling teams to create and manage tasks and projects directly from Zendesk action flows.

Calendly

by Zendesk

This integration allows Zendesk admins to connect Calendly to action flows for automating scheduling tasks such as creating invitations, generating single-use booking links, and retrieving event or user details.

Chargebee

by Zendesk

This integration connects Zendesk action flows to Chargebee for automating customer and subscription management tasks including creating, updating, and looking up customers and subscriptions.

Claude Anthropic

by Zendesk

This integration connects Zendesk action flows to Anthropic's Claude AI models, enabling automated tasks such as prompt responses, text summarization, sentiment analysis, and keyword extraction within support workflows.

Confluence

by Zendesk

The Confluence integration allows Zendesk admins to connect action flows to Confluence for automated workflows, enabling collaboration and seamless experience across platforms.

GitHub

by Zendesk

This integration connects Zendesk action flows to GitHub, enabling automation of tasks like creating, updating, and commenting on issues and pull requests within support workflows.

Gmail

by Zendesk

The Gmail integration allows Zendesk admins to send emails through Gmail accounts as part of automated action flows, enabling seamless collaboration across platforms.

Google Calendar

by Zendesk

This integration connects Zendesk's action builder to Google Calendar, enabling automated event management within workflows for creating, looking up, updating, and deleting calendar events.

Google Drive

by Zendesk

The Google Drive integration allows Zendesk admins to connect action flows to Google Drive, enabling automated file and folder operations within workflows to improve cross-platform collaboration.

Google Forms

by Zendesk

This integration connects Zendesk's action builder to Google Forms, enabling automated workflows for form lookups and survey response searches within support processes.

Google Sheets

by Zendesk

This integration connects Zendesk's Action Builder to Google Sheets, enabling admins to automate workflows that create spreadsheets and log data from Zendesk tickets into Google Sheets.

HubSpot

by Zendesk

This integration connects Zendesk action flows to HubSpot, enabling automated CRM tasks for managing contacts, companies, deals, tickets, and users through secure OAuth 2.0 authentication.

incident.io

by Zendesk

The incident.io connector enables Zendesk to integrate with incident.io's incident management platform through action builder, allowing teams to automate incident creation, updates, and retrieval directly from Zendesk workflows.

Jamf Pro

by Zendesk

The Jamf Pro connector enables automated IT asset management by syncing computer and mobile device data from Jamf Pro into Zendesk, maintaining accurate asset inventories and user assignments.

ClickUp

by Zendesk

The ClickUp connector enables seamless task and project management by syncing tasks, comments, and team data between ClickUp and Zendesk, streamlining support workflows and project tracking.