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😍 What can Word WandAI do?

Reduce the amount of time agents spend working on tickets
Automatically craft responses to tickets in seconds (using your Zendesk Help Center information)
Translate messages to and from any language
Standardize agent tone to your brand when communicating with customers
Increase professionalism and communication accuracy (remove spelling and grammar errors)
Improve CSAT by decreasing response, increasing communication quality and overall resolution times
Reduce new agent training cost and time to productivity
Increase agent productivity with AI assistance on every ticket!

🎥Quick demo

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For an in-depth demo please review our website or our YouTube channel

🎉Key features

Word WandAI offers a full toolkit of powerful generative AI features with several settings so your agents can guide the response to meet their needs (eg. adjust language, text limit and/or tone).

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TLDR - Analyze the customer's message and provide a Too Long; Didn't Read summary.
ABC - Fix any Grammar or Spelling mistakes
Reword - Improves the message written by the agent and factors in adjustable sentiment and tone to make the reply highly personalized.
Yes - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “Yes”.
No - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “No”.
Questions - Analyzes the customer's message and generates the top questions that could be asked.
Ask AI - Craft a personalized response based on the information in your Zendesk Help Center.
Instruct - (Most powerful feature with endless usercases!) Analyzes the customer's message + the input provided by the agent, and crafts a personalized response that incorporates both aspects. Can be used with existing Macro templates.
Translate - Analyze the customer's or agent’s message and translate it into a different language.
123 - Text Limit Setting -Adjust the text length of the response from the AI. eg. Concise, 25, 50, 75, 100, 200 words.
World - Language Settings - Adjust the language that the AI will use with its response.
Zendesk - Message Source Setting - Adjust the source of the customer message - from Zendesk or Manual Input

Admin Settings

Text Limit Setting - Adjust the default text length of the response from the AI.
Default Tone Settings - Adjust the default tone to align with your company brand.
Default Language Settings - Adjust the default language.
Ticket Tags - Track the usage of Word WandAI on each ticket so you can view and report which tickets the tools were used on.

🗣️Language Support

Word WandAI supports a wide range of languages including but not limited to English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, and many more. You can adjust the default language setting in the “Configure” area of the application and change this at the agent level via the Translate feature.

🔒Data Privacy

Data privacy is very important to us. This application makes use of OpenAI's Enterprise API and the data not used to train the AI model. More information on this topic can be viewed on this page.

🕵️ How does it work?

Word WandAI harnesses the power of OpenAI’s ChatGPT, along with Word WandAI’s proprietary analysis model, to enable customer support teams to craft a reply to any support ticket in seconds! Word WandAI dramatically reduces the time spent responding to high-value support tickets that require a human touch.

Word WandAI’s analysis model examines the customer's unique circumstances and the agent’s response, it then crafts a perfect response that is personalized to the customer. Additionally, agents can incorporate factors such as customer sentiment and response tone to further refine the AI's analysis. This can help increase productivity and reduce agent response time, ultimately improving the customer experience and boosting the support team's efficiency.

🛠️ How long does the setup take?

Less than 2 minutes!

Our integration with OpenAI allows you to leverage ChatGPT to produce text responses instantly. The moment you install our app it is ready to analyze your tickets and provide your agents with perfectly written responses. Word WandAI is not limited to specific verticals or business types—B2B, B2C, E-commerce through Education— it works for all!

💳 How much does this cost?

Start with a free trial for 7 days. No credit card is required for signup. Our Growth plan starts around the same price as ChatGPT Plus.

✅Get started by clicking 'install'

Learn more at www.wordwandai.com and feel free to reach out to us with any questions via contact@wordwandai.com

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