Field Mapper
Pick content from ticket field to map them with your user/organization fields
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SEIF
About us
SEIF is a company that runs with a simple motto : Simplify your customer relationship.
With 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships.
We want to enhance every Zendesk user's daily life by offering a various set of Apps and Themes.
About the app
Field mapper is an easy to use app that gives you the ability to map your text / number / mutlilines ticket field into your User / Organization fields.
Simply define which ticket field you want to map with your user/organization field, you can even merge two custom ticket fields into a single one (for example First and Last Name).
The key benefits are :- Ensure the data quality with customer-set information- Save time of your Agents by automating a time consuming action- Be able to manage organization field easily
Installationsanweisungen
Install the app and then through the dropdowns : choose the ticket form name. Select if this is based from User or Organization fields. Click on the '+' icon to add a new mapping row, then select targeted user/organization field through the 'Target user/organization field', select the source data type and finally select the source data.The source ticket field is filtered according to the target user/organization field (text field, number, and so on).Don't forget to press 'Submit' when you are done and voila. If you have any issue regarding this app, please check our help center
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