Say "goodbye" to manual work, nasty spreadsheets, and complicated software. Say "hello" to a smart solution that makes your life easier, your contact center better and your customers happier.
Say "hello" to injixo WFM!
Connecting your Zendesk solution to injixo WFM couldn't be easier. In two quick and easy steps, you are able to import historical data to be utilized by injixo.
injixo holds up to 3 years of historical Zendesk data. Once loaded into injixo, it is used to create smart, accurate forecasts to predict when and how often future demand and noteworthy events will occur.
injixo WFM then translates your Forecast into an objective staffing requirement or workload, which in turn allows you to create optimized schedules for your agents in order to best meet your customer demand!
And it doesn't stop there! Using artificial intelligence and machine learning, injixo automatically forecasts calculation on every data import!
injixo covers the full spectrum of key WFM processes: forecasting, scheduling, absence management, employee self-service & reporting.