Macros Reporting by Pythia

Advanced macros reporting to level up productivity in your Zendesk.

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Preview image of app

Macros underutilization is the main productivity killer in Zendesk. With optimized macros usage and performance, you can increase your CS productivity to a great extent – and drive CSAT and sales growth as a result.

With Macros Reporting by Pythia you get the most comprehensive analytics on how macros are used across your Zendesk brands, groups, agents, and *ticket forms. Also, you can analyze macros performance using metrics like One-Touch Rate (the ability of the macro to solve a ticket in one reply) and Satisfaction Rate (likeability of making customers satisfied with a reply).

Macros Reporting is available in Basic (starting from $50/mo) and Advanced (starting from $75/mo) plans. See full pricing details here: https://pythia.cc/pricing/report.


Looking for advanced macros management? Check Advanced Macros by Pythia.
Looking for advanced shortcuts management? Check Advanced Shortcuts by Pythia.


Key benefits

  • Analyze global macros usage trends to understand productivity patterns and CSAT dependencies
  • Track usage per macro level to keep knowledge assets up to date (i.e. deactivate outdated macros)
  • View individual macros usage by agents to close their knowledge gaps with macros taxonomy
  • Find and improve the content of the macros with low One-Touch Rate and Satisfaction Rate

See more details here: https://pythia.cc/products/report.


Getting started

  • Enjoy a free 14-day trial to evaluate Pythia's value for your team.
  • No credit card required to start the trial.
  • Cancel the trial anytime by simply uninstalling the app.
  • Restrict access to the app by setting permissions for specific Group(s) or Role(s) (see how here).

Details zur App

Kompatibel mit
Support
Installationen insgesamt
50+
Autor
Pythia
Version
1.5.2
Preis
Free to install
See pricing details

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