With Zoho Assist Remote Support App, your support team can quickly launch and provide remote support to customers right from the Zendesk ticket itself. Zoho Assist automatically updates the session details in the comments section of Zendesk support tickets. It includes the session duration, session notes, session key and the start/end time at the end of every session.
This integration also allows you to update the Zendesk ticket status when you end your Zoho Assist remote support session. You can also note down your comments using the session notes feature.
No more screenshots or endless email loops. Increase your customer satisfaction rate by providing instant remote support to customers anywhere in the world.
Access remote desktops and troubleshoot easily with the professional features like File Transfer, Remote Reboot, Safe Mode Reboot and close your Zendesk tickets faster.