ResolveReady

Support teams resolve tickets too fast. Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady enforces ticket completeness before agents can resolve.

How it works

• Admins build solve-readiness workflows without code

• Workflows trigger by ticket tag, form, group, brand, status, or field value

• Agents see required steps in the ticket sidebar and complete them once

• Each completed item saves directly to a mapped Zendesk ticket field or internal note

• Each saved workflow applies one generated workflow tag for auditability

• Blocking workflows prevent selected ticket statuses until required steps are done

Workflow templates included

• Customer verification

• Refund verification

• Escalation completeness

• Bug escalation

• VIP customer workflow

• Compliance confirmation

• Start from scratch

What it prevents

• Tickets resolved without required internal notes

• Refunds processed without approval confirmation

• Escalations handed off without context

• Compliance steps skipped under ticket volume pressure

• Reopens caused by missing resolution information

Why teams keep it

ResolveReady writes directly to Zendesk ticket fields and comments. Every saved workflow is tagged automatically, giving operations and QA teams a simple audit trail inside Zendesk.

Setup time

Most teams are live in under 10 minutes using workflow templates.

Data and privacy

ResolveReady runs entirely within the Zendesk App Framework. It reads ticket tags, form, group, brand, status, and configured field values to determine which workflows apply, and writes only to ticket fields and comments that administrators explicitly configure. ResolveReady does not sell customer data, does not use data for advertising, and does not share data with unauthorized third parties.