Quick Links

Open the right tool from any ticket

Quick Links puts one-click buttons in the ticket sidebar that take agents straight to the right customer, order, account, or internal tool, with ticket data already filled in. No more copying the requester's email, rebuilding the same search, or hunting for the correct URL.

Set up in minutes. No code, no middleware, and nothing leaves Zendesk.

What agents can reach

CRMs, billing and subscription tools, order lookups, Jira searches, fraud and risk tools, account dashboards, shipping portals, refund and escalation forms, QA checklists, and internal admin tools.

How it works

Admins build links using Zendesk data like ticket ID, requester email, organization name, group, and custom fields. Agents click once from the sidebar and land on the right page in the external system.

Example use cases

• Open a CRM profile from the requester's email

• Open an order lookup from a custom order ID field

• Search Jira using the Zendesk ticket ID

• Open a billing or subscription record from the requester or organization

• Launch a refund, escalation, or QA form with ticket context included

Features

• Dynamic placeholders: build URLs from ticket data like {{ticket.id}}, {{ticket.requester.email}}, {{organization.name}}, and custom fields
• Group targeting: show different link groups to different Zendesk groups by team, tier, or queue
• Click tagging: add a Zendesk tag when an agent clicks a tracked link, for reporting and automation
• Fast search: agents find the right shortcut without scanning every link
• Color coding: give each group its own button color for quick recognition
• Import and export: move a setup between accounts or keep a backup

Built for support and CX operations

Quick Links connects ticket context to the tools your team already uses, with no custom development and no copying data between tabs. A free plan is included, with a Pro plan for teams that need more groups, targeting, click tagging, and import/export.

Data and privacy

Quick Links runs inside the Zendesk App Framework. It reads ticket, requester, group, organization, and custom field data only when those values are used in links an administrator has configured. Quick Links does not sell customer data, does not use it for advertising, and does not share it with unauthorized third parties.

Privacy policy: https://asa-labs.com/privacy/quick-links