ResolveAI

ResolveAI reviews Zendesk tickets against your Help Center and escalation rules, helping teams prepare safe replies for routine tickets and hand risky cases to humans with context.

Start in sandbox mode before connecting live data. The app shows fake realistic tickets for order status, refund requests, damaged items, angry customers, and policy exceptions. Each example shows the proposed action, matched policy, confidence, escalation reason when risky, and preview-before-send copy.

What ResolveAI reviews on every ticket:- Help Center alignment — does the reply match your knowledge base?- Policy adherence — does answering require a policy decision or exception?- Escalation risk — is this a sensitive, billing, complaint, or chargeback-type ticket?- Answer confidence — is the response grounded in Help Center content?- Human approval — should this reply be reviewed before it reaches the customer?

What happens after review:- High-confidence, policy-safe tickets get a verified reply preview by default- Customer-facing autonomous send stays off until explicitly configured- Low-confidence, risky, or policy-relevant tickets are routed to your team with QA context and a suggested reply in an internal note- Every reviewed ticket is logged in the sidebar with confidence score, risk flags, source articles, and proof metrics

Included in every plan:- Sandbox ticket demo using fake data only- Ticket sidebar showing QA review status, risk flags, answer confidence, and preview-before-send copy- Help Center source attribution — see which articles supported each reply- Escalation rules for sensitive tickets, policy risks, and low-confidence responses- Support automation safety report export- Outcome-based pricing tied to safe ticket outcomes

DATA DISCLOSURE

Data Collected:- Ticket content: subject, description, and comments- Requester information: name and email address- Ticket metadata: tags, priority, and status- Help Center articles (public knowledge base content)

Third-Party Data Sharing:The data listed above may be sent to the following third-party large language model (LLM) providers for AI processing:- Groq- Google Gemini- SambaNova- Nvidia

Data Handling:- All data is transmitted securely via HTTPS- Provider data handling is governed by each provider's terms and policies- ResolveAI does not sell or share your data for advertising

For more information, visit our privacy policy: https://resolveai-zendesk.dasgroupllc.com/privacy