Thermomix lowers first response time by 63% with Zendesk AI

Thermomix is a global leader in smart kitchen appliances, known for combining cutting-edge technology with everyday cooking. In this video, Kanisha Bryan, Head of Customer Service, shares how Thermomix leverages Zendesk AI to reduce response times, improve efficiency, and provide support agents with tools like writing assistance. Bryan also highlights Zendesk’s AI-driven automated quality assurance (AutoQA) offering and shares a key reason for Thermomix's long-term partnership with Zendesk.