Polywood achieves a 30% deflection rate with Zendesk Answer Bot

Each year, POLYWOOD transforms millions of pounds of recycled plastics into beautiful, durable, outdoor furniture. It sells its collections at showrooms around the globe, and through retail giants like Home Depot and Wayfair. In this video, VP of Business Information Services Adam Stoffel shares how POLYWOOD realized a 30 percent deflection rate by leveraging a Zendesk AI agent to automate fast, accurate responses to their customers’ queries. A Zendesk customer since 2013, Stoffel also describes the importance of partnership, platform scalability, and personalized support in company growth.