FreshBooks relies on Zendesk AI to optimize agent support

FreshBooks’ philosophy is singular: execute extraordinary experiences everyday. It’s succeeding. Trusted by more than 30 million SMBs in 160+ countries, the maker of accounting software boasts 11 Stevie Awards for outstanding customer service. In this video, Alex Cowan, Director of Customer Experience, describes the company’s reliance on Zendesk Suite to communicate with customers across all business channels, and its adoption of Zendesk AI to improve agent efficiency. He also shares the value of forging a long-term partnership with Zendesk.