Zendesk SDK (Android) Conformance Status and Compliance Plan
Description of the Service
The Zendesk SDK (Android), provides a conversational experience designed to provide customer support features such as messaging to your platforms. Our Android Zendesk SDK supports a broad range of user needs and can be added to an Android app to provide end users with a rich, clean messaging experience.
Conformance Status
The portions of our website covered by the European Accessibility Act observe the following standards:
WCAG 2.1 Level AA
EN 301 549
You can find product specific conformance information on the Product Accessibility page.
Response to Compliance Gaps
While we aim to ensure our products are accessible for all users, we are aware that limitations exist. Our product teams, with the support of Product Accessibility, actively work on improving Accessibility in line with customer requirements and our core values. A key point to highlight is that all customer-reported issues are assigned the highest priority. As an end user facing product, any bug reported by a customer is immediately escalated and provided the quickest remediation date possible from the product team’s capacity. Below you can find specific information regarding the Android Zendesk SDK’s plans to resolve compliance gaps as determined by various sources that include audits, internal testing and customer feedback.
| Success Criteria | Support Level | Compliance Plan |
|---|---|---|
| WCAG 2.1 – 1.3.1 Info and Relationships | Partially Supports | 1 known issue Resolution expected by end of Q4-2025. |
| WCAG 2.1 – 2.4.3 Focus Order | Partially Supports | 2 known issues Resolution expected by end of Q4-2025. |
| WCAG 2.1 – 3.3.1 Error Identification | Partially Supports | 2 known issues Resolution expected by end of Q1-2026. |
| WCAG 2.1 – 4.1.2 Name Role Value | Partially Supports | 1 known issue Resolution expected by end of Q1-2026. |
| WCAG 2.1 – 1.4.4 Resize Text | Partially Supports | 1 known issue Resolution expected by end of Q1-2026. |
| WCAG 2.1 – 3.3.3 Error Suggestion | Partially Supports | 2 known issues Resolution expected by end of Q2-2026. |
| WCAG 2.1 – 4.1.3 Status Messages | Partially Supports | 3 known issues Resolution expected by end of Q1-2026. |
Please note: The timeline for each compliance plan is an estimate and subject to change based on a variety of factors including changes in resourcing or prioritization, the complexity of the resolution, or changes in applicable law. Compliance plans are re-evaluated and updated as necessary twice per year.