Guru is a collaborative knowledge management solution that works in your workflow, so the information you need to do your job is always at your fingertips. With Guru, your customer-facing teams can effortlessly access knowledge from across your company to drive exceptional customer experiences. Bring all of your knowledge right to where your team already works and proactively bring them the knowledge they need.
Guru’s AI powered integration and browser extension brings your agents the knowledge they need, coaching them in real-time within the Zendesk Suite - Support, Chat + Guide. The more you use Guru, the smarter it gets.
Unify Zendesk Guide and Guru, establishing a single source of truth across all knowledge sources, documents, and teams. Search or suggest real-time knowledge, within all of your enterprise applications. With built-in Q&A functionality, Guru also suggests the appropriate subject matter expert to answer your questions, based on the context of the question.
Your customer facing teams will love how quickly they can get up to speed and be prepared for every call with consistent, accurate and easily accessible information. With Guru, the knowledge you need to do your job finds you - when and where you need it most.