Zoom Phone for Zendesk
Zoom Phone for Zendesk
1 reviews
Installationen
299
Kompatibel mit
Support
Entwickler:in
Zoom Video Communications, Inc.
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is headquartered in San Jose, California.
Enhance your Zendesk experience and streamline your workflows by installing the Zoom Phone integration.
Benefits:
Click to Call
Click to dial phone numbers with Zendesk
Or, manually enter a number within the softphone in Zendesk.
- Automatic Call Logging.
Automatically log calls to Zendesk and capture meaningful data for your organization.
Access Voicemails and Recordings within the Call Logs.
Access Call history within the call logs.
Ability to send and receive SMS within the softphone.
Enjoy the high call quality and security that are provided by Zoom
Agents can leverage additional features within the Zoom Client.
Installationsanweisungen
Installation and setup resources
This integration requires a two part installation:
Install the integration from this listing by clicking ‘Install’ at the top of this page.
- Then, select this listing on the Zoom marketplace and install the integration from that
You can review the installation process here
If you are a user you can review using Zoom Phone for Zendesk here
Important Note: Please ensure that your Zoom Admin has enabled this setting for you to use Zoom Phone Calling from Zendesk. While on a call, you will see the dialog box Allow Zoom Phone for Zendesk to manage call control actions on your behalf, asking you to make the selection of “Always”, “Now”, “Never” to manage your call control: You can change your selections at any time.
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