A KCS Enablement Platform designed to help you implementing KCS workflow

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Swarmica revolutionizes your support organization, empowering you to launch and effortlessly navigate the dynamic world of KCS workflows right within your trusted Zendesk Support suite. Brace yourself for an exciting journey as we equip your Knowledge Workers and Managers with an extraordinary toolkit that will leave you awestruck:

  • Prepare for an immersive experience with our captivating, step-by-step gamified manual that flawlessly guides you through the implementation of KCS processes. Get ready to level up your support game like never before!
  • Unleash the power of knowledge across your entire organization with our state-of-the-art dashboard. Witness the magic as global KCS metric values and improvement trends come to life, empowering you to make data-driven decisions and drive exceptional customer satisfaction.
  • Amplify your team's performance with personalized scorecards, providing a thrilling daily routine that keeps everyone motivated and engaged. Watch as your agents strive for excellence, achieving new heights with every interaction.
  • Dive into the depths of article quality and link accuracy with our cutting-edge evaluation tools. Unleash your potential by effortlessly measuring and enhancing the effectiveness of your knowledge base, ensuring every piece of information is top-notch.
  • Seamlessly integrate with Help Center and take control of your Knowledge Metrics like never before. Experience the ultimate synergy as your support ecosystem thrives, with Swarmica effortlessly managing the pulse of your organization.

Prepare for an exhilarating ride as Swarmica transforms your support organization into an unstoppable force, leaving a trail of delighted customers in its wake. Get ready to embark on a game-changing adventure that will redefine the way you deliver support!

Details zur App

Kompatibel mit
Installationen insgesamt
Less than 5
Free to install
See pricing details

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