Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket. Agent can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis. These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier.
Our apps and email templates are updated regularly to support new Zendesk features and capabilities. Have any questions about this app? Feel free to contact us.
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