videosupport for support
Create recording links from Zendesk Support tickets
Installationen
10+
Kompatibel mit
Support
Entwickler:in
videosupport.io
About this app
About VideoSupport
VideoSupport helps customer-facing teams resolve technical issues with clear, customer-recorded video. Our secure recording workflow gives support teams the visual context they need to understand an issue without lengthy back-and-forth.
VideoSupport for Support
VideoSupport adds a recording-link action to Zendesk Support tickets. Agents can create and share a secure link with a requester, then review the submitted recording from the ticket workflow.
Capture browser, device, and on-screen behavior that is difficult to describe in text
Reduce follow-up questions by letting customers show the issue in context
Keep the recording request associated with the relevant ticket
Data handling
When an agent creates a recording link, VideoSupport receives the Zendesk subdomain, ticket ID, and the requester's name and email. When a requester submits a recording, VideoSupport stores the recording and related request metadata solely to provide the recording workflow and make the result available to the authorized support team. Data is transmitted over encrypted connections and access is restricted to authorized VideoSupport and customer account users. VideoSupport does not sell customer data or use recordings for unrelated purposes.
Details zur App
Installationsanweisungen
Installation
- Select Sign in with VideoSupport in the OAuth Authentication section.
- Sign in as a VideoSupport workspace admin and select Connect VideoSupport.
- Finish installing the app. Open a Support ticket and use Create Recording Link to request a customer recording.
No integration key or backend URL is needed. To reconnect, repeat OAuth authentication in the app settings.
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