Trustpilot is an open-to-all customer reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. With this integration, manage Trustpilot reviews from Zendesk without changing your existing customer service workflow. Each new Trustpilot service or product review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.
When all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.
Respond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (Trustpilot Consumer Survey, 2019).
Learn from your customers to find out what works, what doesn't, and how you can improve your products and services.
This integration is free to use for Trustpilot customers on the Standard Plan. If you’re not yet a Trustpilot customer, explore our plans here to get started.