Surface relevant content and recommendations from any source to create a seamless Zendesk experience. Coveo’s Relevance Cloud™ combines connectivity, intelligent search, analytics and machine learning to deliver meaningful customer and employee experiences.
With this integration, Coveo:
Securely indexes content sources from across the organization and through AI search & recommendations delivers the most relevant results right within Zendesk Support and Guide.
Out-of-the-box machine learning recommends the most meaningful content to each person, in-context of where they interact, and at scale.
Tracks complete user journeys across interaction channels to fuel machine learning. This aggregated data over the sum total of journeys provides insight into behavior, knowledge use, content gaps and other support KPIs.
Coveo is proven to help companies like Medallia, RingCentral, and Informatica accelerate ROI through improvement of many service‑related KPIs: Case Deflection, Self‑Service Success, Agent Productivity, First Call Resolution, and Average Handling Time.
Coveo is a leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search. Coveo has demonstrated enterprise scalability and results based on deployments at some of the largest leading & innovative technology customers.
See what our customers are saying: Digital Heroes
Learn more on Coveo’s home page www.coveo.com
Have questions about the product or want to see it in action? Feel free to contact us at firstname.lastname@example.org