Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Channels is a customer service phone system that uses customer data to power up every conversation you have.
With all crucial information right at the beginning of every call, you’ll be able to provide excellent customer service in a matter of seconds.
And by integrating your Zendesk account with Channels you get a couple of superpowers to your customer service stack.
- No more sorting through various apps as you’ll have a Click-to-Call widget right in your Zendesk account. This way you’ll be able to make one-click calls straight from your dashboard.
- Solve customer problems faster than ever before. Using our Click-to-Call widget and Customer Card that you can access through it, you’ll see all customer details at the beginning of every call. No more interview-like customer support calls. Get straight to the point and increase customer satisfaction.
- With Channels, your customers don’t need your phone number anymore. They have Web Call, so they can call you with one click from your website. Design the widget however you like - choose the theme, color, and location. Make it the sign of your brand.
- You can handle customer support phone calls from anywhere you are thanks to our Mobile App. Don’t limit yourself to the office space and take your service with you, wherever you go.
- Forget about missing details or unsaved call records. Using Channels every call interaction you make will be saved and exchanged between both Channels and Zendesk. This way you’ll have all the details you need no matter where you’re logged in!
By integrating Zendesk with Channels you get one (huge) step closer to streamlining your customer service experience.
Limiting the number of tools you have to navigate around and the number of futile tasks you have to do will save you tons of time on your and your customers’ side which will lead to better performance and an increase in customer satisfaction.
Besides the way enhance your Zendesk experience, you’ll get a full package of what’s inside Channels.
- IVR system
- Call recordings
- Free incoming calls
- Call distribution rules
- Local and international phone numbers
- 24/7 support through the phone, email, live chat, and social media
- Various Integrations - Zendesk, HubSpot, Pipedrive, Magento, Shopify, LiveChat, and more
To try out Channels and Zendesk Integration sign up here for a 7-day free trial.
After that, you can choose between a Free plan and the paid one - Plus or Advanced. Match the plan to the size of your business.
Enjoy the growth of your customer service!.