This extension may require additional licenses from both Zendesk and Kodmyran Commerce for proper functioning.

Steps inside Kodmyran Commerce prior to installation of Zendesk extension

To complete these steps your own user must have adequate permissions to create new users and roles, including creating API keys.

By default only users having the administrator roles are allowed these permissions.

This functionality requires version 6.1.0 or newer of Kodmyran Commerce, if you currently have an older version you will have to wait until you are automatically upgraded or request an immediate upgrade through support.

Create a new user, using the ready made system role Read only user. Do not set a password.
Create an API key for this user, you will only be allowed to see the API key once so be sure to save it. If you lose it you can generate a new API key which will invalidate all previous API keys for that user.

Steps inside Zendesk after configuring Kodmyran Commerce

Navigate to the Zendesk App Store and locate the Kodmyran Commerce integration
Hit the install button
When asked you need to provide two pieces of critical information, the account domain name, and the API key. The API key is the one you generated previously, the account domain name is part of your admin URL. E.g. if your admin domain is https://example1.shop4sale.se the value to use here is example1.shop4sale.se
When this has completed you should be able to open a support ticket inside Zendesk and expand the box to the right saying Kodmyran Commerce, or open the same box on a user record instead.

The integration will automatically attempt to find matching users and orders directly after installation, no more configuration is required.

Kodmyran Commerce

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