Use text messaging as a support channel in any country

Telerivet is an instant text messaging platform for organizations anywhere in the world.

Telerivet makes it easy to seamlessly integrate text messaging with your Zendesk Support account. Your end-users can send support requests via SMS to a local phone number, which will appear as tickets in your Zendesk Support account. When your Zendesk Support agents reply, the replies will be sent as SMS messages from the same phone number.

Unlike other text messaging integrations, Telerivet is not limited to particular countries. Telerivet supports multiple options for sending and receiving SMS:

Android Phone: You can connect any Android phone to Telerivet, allowing you to use a local phone number in your country to receive SMS messages and send replies. When the Android phone receives an SMS message, the Telerivet Gateway app will forward the message to Telerivet's servers and then to your Zendesk account. When a Zendesk Support agent replies, the Telerivet Gateway app will send the message from your Android phone. Learn more

Virtual Numbers: Telerivet can connect to any SMS gateway API that provides virtual numbers, including international providers such as Twilio. You can connect your own account from a third-party provider to get the best SMS rates. (Virtual numbers are only available in certain countries.) Learn more

SMS Shortcodes: If you get an SMS shortcode from a mobile network, Telerivet can integrate directly with the mobile networks, so that incoming messages are forwarded to your Zendesk Support account, and your Zendesk Support agents can send replies from your shortcode. Learn more

In addition to SMS, Telerivet also supports sending and receiving multimedia messages (MMS), as well as WhatsApp messages.

Telerivet also provides a full-featured web application that lets you manage your organization's SMS messaging from your browser. From the Telerivet web dashboard, you can manage contacts, send broadcasts, and create automated messaging services, including polls, subscriptions, and auto-replies. Learn more

To get started, sign up for a free Telerivet account at https://telerivet.com/register.