Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Intermedia Unite™ is a full-featured UCaaS solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform.
Seamlessly integrate key functionalities of Intermedia Unite into Zendesk to increase employee productivity and deliver a more personalized experience.
- Integrated calling: Easily place calls using Intermedia Unite directly within Zendesk.
- Screen Pops: Pull up existing customer tickets on incoming calls.
- Advanced ticketing: Quickly create support tickets for existing customers.
- Increase productivity: Embed Intermedia Unite into everyday business applications to automate business workflows and maximize employee efficiency.
- Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
- Streamline workflows: Saves agents time from switching between applications.
- Easy to use: Intermedia Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.