Blitzz
Remote Visual Assistance for Call Centers and Remote Inspection.
1 reviews
Installationen
10
Kompatibel mit
Support
Entwickler:in
Blitzz
Blitzz provides users a user friendly, feature rich solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and then can use Blitzz to diagnose and solve the problem remotely. They can also markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs.Functionality (at a high level) includes:
High-resolution image capture from live video
Time stamped images with accurate GPS locations
Image markup
Image zoom
Optical Character Recognition (OCR) to extract text from images such as building address, product reference numbers
Screenshare
Pointer feature to point at things on the video call
Network quality display of people on the call
Integrations with other applications and much more...
How it works:Agents can use the Zendesk integration to send an SMS, Email or whatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.
Installationsanweisungen
Blitzz App installation guide
How it works:Agents can use the Zendesk integration to send an SMS, Email or whatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.
Installation steps:
- 1) Install the Blitzz App in your Zendesk environment. (Instruction here )
- 2) During the installation (and after as well), you can set restriction on who can access the Blitzz app (Instruction here)
- 3) Once you installed the Blitzz app in your Zendesk environment, please contact contact@blitzz.co for activation of service.
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