Survicate is a survey software that helps you get into your customer’s mindset and uncover actionable insights. Measure NPS®, customer satisfaction, and collect general feedback from within your emails in Zendesk!
Survicate offers a free plan, so why don’t you give it a try? Try Survicate
How it works?
- Distribute Survicate surveys with Zendesk emails – add Survicate one-click surveys to emails sent via Zendesk. Embed the first question directly in the email to improve the response rate.
- See email addresses of respondents in the Survicate analysis panel – Survicate will add the email address to every respondent's details, so you know how every person answered.
- Use Zapier to create Zendesk tickets from new Survicate responses or update Zendesk profiles with survey answers – act upon your customers’ satisfaction ratings by replying to all or chosen respondents straight from the Zendesk platform.
- Save every single answer – even if your customers don’t complete the entire survey, you will still receive their partial responses.
Popular use cases:
- Measure Customer Satisfaction & NPS & CES directly from Zendesk email campaigns
- Add surveys to the signatures of support agents
- Trigger surveys after the ticket is closed