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InstaFleet

Adds support features of InstaFleet to Zendesk

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Kompatibel mit

Support

Entwickler:in

Invers GmbH

Description

Better support your customers with the INVERS InstaFleet app. The app integrates InstaFleet's key features of vehicle, customer, and rental management into Zendesk. Use this as a tool for call centers to provide quick and efficient customer support – both during the rental process and outside it.

Features

  • Automated customer search
  • Customer details including rental history and statistics – all customer support interactions in one place
  • Real time information about rentals
  • Vehicle status information
  • Vehicle command control (e.g. lock/unlock door, trigger alert to find vehicle)
  • Add driving credit to customer account (e.g. create a 5 € credit as a courtesy)

Installationsanweisungen

  • Click the Install button to install the app.

  • If requested login to Zendesk

  • In the next screen fill out InstaFleet URL. You can find the URL in Instafleet > Configuration > Zendesk.

  • Click Install to finish the installation of the app.

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