Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing). Ringdesk for Swyx enables full call control of your Swyx Client integrated in your Zendesk account. It enables you to work smart and efficient. It will help you to improve the speed of handling phone calls and it will lower your administration time. Also this App will add call detail information to the ticket and therefore improve your administration and handling history in a clear and transparent way.

Features

• Signal incoming call and peer number;
  
  • Automatically link tickets to the phone call;
    
  • Create new ticket after mapping phone number to source;
    
  • Add call details to the ticket after ending the phone call;
    
  • Quick dial any ticket related number;
    
  • Change Swyx user status from Zendesk;
    
  • Call transfer to other Ringdesk/Swyx users;
    
  • Full call control of SwyxIt! Client within Zendesk;