Exalate is a decentralized solution, meaning that it should be installed on both sides of the connection. Get Exalate for Zendesk through this listing. To install Exalate on other supported platforms, go to Exalate integrations.
As a support engineer in Zendesk, when you have an L3/L4 support case you need to escalate the ticket to the engineering team in Jira, Azure DevOps, GitHub, etc. What does this process look like for you now? Do you need to use email or Slack to send over the ticket manually and then chase the developers to get a fix? How many of those tickets do you currently have in your support queue?
Using disparate ITSM tools means information silos, manual errors, misplaced or inaccurate data & missed deadlines. Your organization's growth will severely impact customer satisfaction, retention & revenue.
Integrating your Zendesk with other systems is the most optimal way to ensure that support has full visibility of the ticket status & can focus on what matters the most: customers.
You can use Exalate to sync Zendesk tickets & Jira, ServiceNow, GitHub, Azure DevOps, Salesforce, etc bidirectionally & in real time.
What sets Exalate apart?
Exalate offers a forever Free Plan: - Synchronize up to new 1000 tickets per month - Automate your syncs using the trigger functionality - Sync subject, description, comments & attachments
The Free Plan is automatically activated once the Evaluation expires.
Need more out of your sync? Upgrade to the Premium Plan to get:
Popular use cases:
See Exalate in action:
Book a free session with an integration engineer to go over your use case.
Still have questions? Reach us at firstname.lastname@example.org.