Skilljar
Unite your customer training and support initiatives
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Installationen
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Skilljar
Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.
Skilljar's Zendesk App empowers support teams to
Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar
Resolve issues faster by providing relevant and targeted training content to customers
Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar
Reduce ticket volume through an integrated educational approach
About Skilljar
Skilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement.
Features include
A best-in-class student experience
Payments engine
Social certifications
Advanced analytics
Integrations with Salesforce and Marketo
To learn more about Skilljar, or request a demo, visit our website at www.skilljar.com.
Installationsanweisungen
Installation instructions
How to add Skilljar's App to Zendesk
Sign in to Zendesk, then click the Admin icon in the sidebar.
Select Apps > Browse, then find the Skilljar app and click the tile.
On the Skilljar app page, click Install app in the upper-right corner.
- Enter the following required information, then click Install:
skilljar_api_key
: An API key for your Skilljar account.To generate a Skilljar API Key, please follow the instruction here: https://support.skilljar.com/hc/en-us/articles/203811260
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