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Skilljar

Unite your customer training and support initiatives

4 reviews

Installationen

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Support

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Skilljar

Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.

Skilljar's Zendesk App empowers support teams to

  • Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar

  • Resolve issues faster by providing relevant and targeted training content to customers

  • Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar

  • Reduce ticket volume through an integrated educational approach


About Skilljar

Skilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement.

Features include

  • A best-in-class student experience

  • Payments engine

  • Social certifications

  • Advanced analytics

  • Integrations with Salesforce and Marketo

To learn more about Skilljar, or request a demo, visit our website at www.skilljar.com.

Installationsanweisungen

Installation instructions

How to add Skilljar's App to Zendesk

  • Sign in to Zendesk, then click the Admin icon in the sidebar.

  • Select Apps > Browse, then find the Skilljar app and click the tile.

  • On the Skilljar app page, click Install app in the upper-right corner.

  • Enter the following required information, then click Install:

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