Create custom Zendesk reports with a flexible, powerful and easy-to-use analysis, visualization and reporting tool. Use pre-defined sample reports or easily create your own custom reports, charts and dashboards with a simple drag-and-drop interface.
- Import your Zendesk data in minutes, including all your custom fields.
- Up-to-date reports and charts with automatic daily updates and email notifications.
- Have a full overview of created, solved, open or due Zendesk tickets.
- Slice your reports any way you like – by status, ticket type, priority, requester, assignee or time.
- Keep an eye on your “good” and “bad" satisfaction ratings and ratios.
- Analyze your ticket wait time, resolution time and on-hold time information.
- Create advanced KPI reports and dashboards with custom fields and calculations.
Start a 30-day free trial and see for yourself.