Zum Hauptinhalt springen

Neu

TikTok Comments by Bandia

Turn TikTok comments into tickets. Agents reply from Zendesk, in near real time.

Keine Bewertungen

Bewerten Sie uns!

Kompatibel mit

Support

Entwickler:in

Bandia

About this app

Every public comment on your TikTok videos becomes a Zendesk ticket within a minute. Your agents answer from the ticket, and the reply is posted on TikTok under the comment, as your brand.

TikTok Comments by Bandia is a channel integration built for support teams that already handle Facebook and Instagram in Zendesk and want TikTok to work the same way.

What you get

  • Near real time. New comments are pushed to Zendesk as they arrive, typically in under a minute, not on a 15-minute schedule.
  • Reply from the ticket. Agents answer as they do for any other channel. The reply appears on TikTok under the original comment, posted by your brand's account.
  • Only humans post to TikTok. Replies written by your agents are published. Replies generated by triggers, automations or bots are never sent, and the agent sees why. Your existing "we'll get back to you" automations stay safe.
  • Ready for your rules. Each ticket carries the tags tiktok, lang:<language> and market:<label>, plus four ticket fields (video, comment, posted at, market). Your views, triggers, SLAs and reports apply from the first ticket.
  • Context next to the ticket. A sidebar shows the video, the comment as it appears on TikTok, and what will happen when the agent sends a reply.
  • Set up in two minutes. Connect your TikTok Business account, connect Zendesk, done. The app creates a "TikTok comments" view and the ticket fields for you, and never changes anything else in your Zendesk.
  • Nested replies handled. When someone answers under a comment, the answer is added to that comment's ticket. Agents reply to the thread, not to a duplicate.

Built for enterprise support teams

  • Data hosted in Paris, France (EU). Comment content retained 90 days, then deleted.

  • Tokens encrypted at rest. The app accesses only the TikTok account you connect and the Zendesk data it needs to create and update tickets.

  • No direct messages, no advertising data, no data from other accounts. Organic comments on your own videos only.

  • Support answered by the people who build the app: support@bandia.fr, within one business day.

Pricing

$29 per month. One TikTok Business account, unlimited comments, unlimited agents. 14-day free trial. Need more accounts? Write to support@bandia.fr.

Coming next

Comments on sponsored posts (Spark Ads), hide and like from the sidebar, automatic spam and question detection.

Privacy

The app processes public TikTok comments (text, author display name and username, avatar, posting date), video metadata (caption, thumbnail, statistics) and the Zendesk ticket data needed to create tickets and verify that a reply was written by an agent. Nothing else. Full policy: https://apps.bandia.fr/privacy. Terms: https://apps.bandia.fr/terms.

Details zur App

Installationsanweisungen

Before you start

  • You need admin rights in Zendesk and on the brand's TikTok account.

  • The TikTok account must be a Business account (free to switch, in TikTok's account settings).

Install

  1. Click Install on this page and confirm. The app is added to your Zendesk.
  2. In Admin Center, go to Apps and integrations › Channel apps › TikTok Comments and open the Accounts tab.
  3. Click Add account. The setup window opens.
  4. Click Connect TikTok and sign in to the brand's TikTok Business account. Keep every permission box checked.
  5. Click Connect Zendesk and allow the app. This lets it post agents' replies and create your view and ticket fields.
  6. Click Done. The "TikTok comments" view and four ticket fields are created.

Check that it works

Post a comment on one of your videos from any TikTok account. It appears in the "TikTok comments" view within a minute.

Optional rules (Accounts › your account › Rules)

  • Which videos to watch (last 7, 30 or 90 days).

  • A market label, added to every ticket as a tag and a field.

  • Language detection, on by default.

Good to know

  • Agents reply to first-level comments. A reply on a thread is posted under the first-level comment.

  • Replies longer than 1,200 characters are refused with a message in the ticket.

  • The launch plan includes one TikTok Business account per Zendesk account. Contact support@bandia.fr for more.

  • Comments held by TikTok's comment filter are imported once you approve them, within about 15 minutes.

  • If the TikTok connection expires (for example after the TikTok sign-in details change), the Connect tab shows it and comments resume after reconnecting; nothing is lost.

Help: support@bandia.fr, one business day.

Bewerten Sie uns!

Teilen Sie Ihre Erfahrungen mit der Zendesk Community

.zendesk.com