GetSupportClarity
Zendesk support reporting, AI summaries, SLA visibility and demand intelligence.
Installationen
Less than 5
Kompatibel mit
Support
Entwickler:in
GetSupportClarity
About this app
GetSupportClarity develops support-operations intelligence software for teams using Zendesk. We help support leaders turn day-to-day service activity into reliable management information while Zendesk remains the system of record.
What the integration does well
Converts authorized Zendesk activity into operational dashboards for demand, backlog, agents, organizations, product-team escalations, SLA, CSAT, capacity, and coverage.
Produces leadership-ready scorecards and optional AI-assisted executive summaries using reporting-period metrics and administrator-provided context.
Provides ticket drilldowns and CSV, XLSX, and PDF exports so reported figures can be checked against their underlying evidence.
Monitors synchronization health and helps administrators review ticket forms, fields, statuses, mappings, automations, and SLA policies that affect reporting quality.
Keeps each customer's configuration, credentials, and reporting data tenant-isolated.
Data disclosure
GetSupportClarity accesses and stores the Zendesk data authorized by the customer that is required to provide these features. This can include tickets and custom fields, ticket audits and metric events, SLA results, groups, brands, organizations, users, ticket forms, ticket fields, automations, triggers, and SLA policies. The data is used to synchronize reporting records, calculate dashboards and scorecards, generate requested summaries, support exports, diagnose synchronization issues, and help administrators validate Zendesk configuration.
OAuth access and refresh tokens are encrypted at rest. Access is limited by authenticated roles and tenant-scoped controls. Customer data is not sold or used for advertising, and it is not intentionally exposed to unauthorized parties. Optional AI features process only the reporting information needed for the requested output.
Privacy notice: https://www.getsupportclarity.com/privacy
Contact: hello@getsupportclarity.com
Details zur App
Installationsanweisungen
Before you start
You need a Zendesk administrator to install GetSupportClarity and authorize the connection. You can install the app without applying in advance. Activation currently requires approval.
Install and request activation
Install GetSupportClarity from the Zendesk Marketplace. You can optionally restrict access by Zendesk role or group during installation.
In Zendesk Support, open GetSupportClarity from the left navigation bar.
For a new account, enter your company name, contact name and work email, then select Request activation. Your Zendesk subdomain is detected automatically. Already activated accounts open their dashboard.
The app shows Activation requested while your request is reviewed. Reopen the app to check its status. After approval, your nominated administrator receives an email invitation with the next steps.
Connect your Zendesk account
Follow the GetSupportClarity email invitation to finish setting up your account, or sign in with your existing account. Open the setup page.
Go to Administration > Zendesk > Connection, enter the same Zendesk subdomain and select Connect with Zendesk.
Sign in to Zendesk as an administrator, review the requested permissions and select Allow. You will return to GetSupportClarity with your OAuth connection confirmed. You do not need to provide an API token.
Prepare your dashboard
Open Administration > Zendesk > Sync. Review the synchronization scope, run discovery, then start the initial ticket synchronization. Check progress and any errors on this page. Larger accounts can use background jobs.
Open Administration > Zendesk > Mappings and review the detected fields, forms and reporting classifications. Review SLA, CSAT, capacity and calendar settings as applicable to your plan.
Open Dashboard, choose your groups, brands and reporting period, then select Apply. Reopen the Zendesk app to view reporting for your connected account.
Installing the app alone does not import Zendesk data. Your administrator must authorize the connection and start synchronization.
For help, contact hello@getsupportclarity.com.
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